FAQ
What types of products does Zarina Flare offer?
Zarina Flare specializes in a curated selection of stylish and versatile scarves and outerwear. Our collection includes unique designs such as ethnic-style vintage tassel shawls and cozy knitted scarves, which are perfect for enhancing any winter wardrobe.
How can I care for my scarves and outerwear?
To maintain the quality and longevity of your scarves and outerwear, it is recommended to follow the care instructions provided on the product label. Generally, hand washing in cold water and air drying are advisable for delicate fabrics, while some items may be suitable for machine washing on a gentle cycle.
What is your return policy?
We have a 30-day return policy. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags attached. Please contact us at zarinaflare@gmail.com to initiate a return request.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping costs and delivery times will vary based on the destination. Please note that import duties and taxes are the responsibility of the customer.
How long does it take to process an order?
Orders are typically processed within 1-3 business days, excluding holidays. Once your order has shipped, you will receive a confirmation email with tracking details.
What should I do if my order is damaged or incorrect?
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will evaluate the issue and work to resolve it promptly.
Can I exchange an item?
We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and place a new order once the return is accepted.
What shipping methods do you offer?
We offer several shipping options, including Standard Shipping (5-7 business days), Expedited Shipping (2-3 business days), and Overnight Shipping (1 business day). Shipping rates are calculated at checkout based on your delivery address and selected shipping method.
How can I contact customer service?
You can reach our customer service team via email at zarinaflare@gmail.com or by phone at 630-796-8740. We are here to assist you with any questions or concerns you may have.
